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A New Type of Office Receptionist

Granted, most of the time, people think “answering phones” when a receptionist job is mentioned, but we’d like to point out that there’s actually more to the job than directing calls. When you think about it, virtual receptionists can have a huge impact on the marketing of an organization.
Maybe you’re shaking your head “no,” but let us elaborate. You see, if someone is calling your company, they’ve come for a reason: as a customer, client, potential employee, potential employer, or business partner. No matter what, there’s some sort of negotiation involved. If the virtual receptionist can change the mindset of the caller via friendly, competent, and efficient phone manners, good things can happen (or, if it goes poorly, bad things) for everyone involved.
You really can see that a virtual receptionist is very often setting the tone for the company’s business, simply by picking up the phone and saying, “hello, how may I help you today?” How the calls go from that point on are up to you, but your virtual receptionist has laid the groundwork for a successful and professional call.
Virtual Receptionist Tip: Many times, virtual receptionist services are offered with extended hours — 5 a.m. to 7 p.m. – crossing time zones and able to handle it all smoothly and professionally.

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Posted on Thursday, June 12th, 2008 at 5:53 am In
Virtual Receptionist