Davinci Virtual

Did you realize that a single bad automated phone system with voice recognition software experience for your customer can do untold amounts of damage to your business relationship. It’s a commonly-known problem in the business world: many customers today dislike, no, hate automated phone systems. There are websites dedicated to sharing the secret code to dial to get a human on the line, comedians have routines about the human-esque “voices” that answer customer service lines, and countless office managers endlessly repeat the mantra “don’t let it go into voicemail.” One growing solution today to this issue is the utilization of a virtual receptionist.

A virtual receptionist is a real person on the other end of the call, not an automated computer algorithm that can’t distinguish between a spoken “S” and an “F.” Customers calling your company will love that they didn’t have to hit the pound or star key in order to get to a living, breathing human, and you will love that you didn’t have to train or manage your virtual receptionist.

But did you know that they don’t just answer your phones? Many virtual receptionists today take on duties beyond a knowledgeable and competent phone presence. They can also schedule appointments using Web-based calendars and perform other administrative duties for their clients.

Virtual Receptionist Tip: Small businesses find that virtual receptionists are an ideal solution for fielding after-hours business calls. Your virtual receptionist won’t mind working late and you’ll appreciate the potential new business.