Davinci Virtual

We suspect that if you were to ask your customers one of the small but major parts of customer service they look for in a business, they’d tell you that having a human answer their calls is a huge factor in making a customer happy. Having a pleasant, competent, and friendly human on the other end of the line is even better. Virtual receptionists can handle this all for companies today. Many times, their services are offered with extended hours — 5 a.m. to 7 p.m. – crossing time zones and able to handle it all smoothly and professionally.

It’s an incredibly critical part of a positive customer experience on the telephone; one that begins with the very first moment a company representative picks up the phone. All too often, these days, customers reach automated receptionists, but a growing trend of virtual receptionists should soon please customers all over the world.

In cases where companies or firms have moved out of traditional office space in favor of an all telecommuting workforce, a virtual receptionist often serves as the central hub for all incoming calls and is able to route calls to satellite and home offices seamlessly – so smoothly that the customers never ever realize they’re not dealing with a company that’s not based in a single office suite.

Virtual Receptionist Tip: Many companies find that using virtual receptionists to handle overflow calls or to answer when the on-site receptionist is away — whether for lunch, a vacation, a sick day or an errand – is highly cost-effective.