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Virtual Receptionist Services Increase Customer Retention

virtual receptionistSome recent studies about customer service and customer relations showed that approximately 70% of people who call to enquire about a business service will not leave a message if they encounter voicemail? That can do major damage to your small business in ways you might not have thought of.
If you’re a small business you may be giving business to your competitors without even realizing it. As a small business owner, chances are that the majority of your workday is spent running the business. But if you can’t be there to take the call who will? – Your competition will. Wouldn’t it be nice if you had a receptionist who was there when you needed him/her? It’s time to get your own virtual receptionist.
Your virtual receptionist will answer all your calls professionally and promptly and the messages sent to you as a text and email. You can choose to send calls to your virtual receptionist as often or as seldom as needed. Your virtual receptionist will take a message for you, and then forward the message to you by either email, or text message right to your phone. Virtual receptionists are a great way to capture that business that you might otherwise lose while you’re away from your desk.
Virtual Receptionist Tip: Small businesses find that virtual receptionists are an ideal solution for fielding after-hours business calls. Your virtual receptionist won’t mind working late and you’ll appreciate the potential new business.

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Posted on Friday, May 30th, 2008 at 6:54 am In
Virtual Receptionist