Today’s always connected digital experience enables consumers to search online for anything, at anytime, and access millions of results—then instantly make a transaction. This is where the brand challenges (as well as the opportunities) begin.
Being part of the digital ecosystem requires businesses to play by a variety of customer-driven rules of engagement. One of the most important rules of engagement is hiring and growing a team of talented chat agents. These employees are charged with personally nurturing customer relationships and providing a best-in-class customer experience. The benefits of an all-star agent team truly impact bottom-line business results.
Position your team for success
While the right technology enables success,your brand’s results will be only as good as your chat agents’ best efforts—this is where the human factor comes in! Chat agents are your frontline and can either make or break your customers’ experience. Read more...
Whether you are thinking about starting your own business, or you are currently a business owner, there are several things you need to know about becoming a successful entrepreneur.
Planning is key when starting a business; achieving your business goals requires a detailed roadmap for everything from budgets and time management to business strategy and marketing. Successful entrepreneurs often have a toolkit of resources that they use in their business planning to improve efficiency, reduce operating costs, and generate more revenue.
As you build your own toolkit, here are four things to consider:
Plan how you will effectively manage your time
While it may be tempting to try to do everything yourself when you start a business, you may find that your performance will suffer as a result. By limiting yourself to fewer tasks, you increase productivity, quality of work, and overall satisfaction in your work, driving you to continue to succeed. Read more...
More and more individuals are and taking the plunge and starting a home-based business. We’ll help you map out some of the advantages and disadvantages to starting a business from home. Not to mention, we’ll share valuable tools every home-based business should utilize. Read more...
Pros to starting a business from home:
You’re your own boss. Finally, you don’t have to report to anyone but yourself. No more feeling micromanaged, undervalued, and unappreciated.
Spend more time with your family. Since you’ll be working from home, your commute time will be lowered to a total of 15 seconds. The walk down the hall is so short you might be tempted to stay in your pajamas! Not to mention, you determine your schedule—100% of the time.
Enjoy greater tax benefits. You’ll begin to enjoy a list of tax deductions only available to those running a home-based business. For example, if you have an area in your home dedicated to your business operations, you can take a home office deduction.
What is a virtual office space? It’s a convenient, cost effective way to have the benefits of leasing or owning a professional, fully equipped office space without the ongoing cost. Virtual office spaces allow entrepreneurs to have a professional business address to use for their website and business cards in addition to several other valuable services, including: Read more...
Mail receipt: Mail sent to a virtual office location can be picked up or forwarded to wherever needed.
Conference room and office access: Access to over 3,000 furnished conference rooms and day offices around the world complete with all of the latest technology and office services one might need to keep a meeting running smoothly. Spaces are available through by-hour or by-day reservations.
As a small business owner, you enjoy the perks of running a small company. It’s nice being your own boss, making your own schedule, calling the shots, and avoiding corporate politics, but it isn’t always easy.
Running a small, one-person business comes with greater responsibilities. You are now the head of accounting, customer service, business operations, marketing, and the list goes on. On top of that, you feel the pressure of managing your small business operating expenses. It never feels good to see money come out of your pocket to cover overhead expenses. Hiring help to manage important tasks and leasing space to host meetings doesn’t always feel cost effective, but at times it’s absolutely necessary. Luckily, finding help or holding meetings doesn’t have to cost you an arm and a leg. Read more...
Most clients appreciate the more personable interaction available when working with small businesses as opposed to working with corporations. Though, as a small business it can be difficult to project and maintain the same level of professionalism as larger companies and still stay profitable.
If you’re a one-man shop or even a 10-man shop, it’s likely that you don’t need daily access to a spacious conference room, a hired receptionist, robust website monitoring features, etc. But for the times when you do need these services, it is critical to have them at a moment’s notice. So, is there a way to have your cake and eat it too?
We’ll share with you five must-have business tools to keep your business competitive, while still maintaining the small-shop, personable feel (all while keeping costs to a minimum). Read more...
Let’s face it—the Internet has irreversibly changed how people find information. We’re able to search for anything, at anytime, and in seconds find more results than we can handle. With all of this information at our fingertips, it is now simply a matter of completing an online transaction or contacting the preferred provider to achieve our original intent.
However, this consumer convenience may also bring complications for brands. Because consumers are able to search for information in real time, they now also expect that brands will interact with them in real time. It’s a behavioral side effect that challenges many businesses to rethink their entire digital strategies.
As the owner of a smaller business or firm, you may have heard of virtual receptionists. There is a lot of information to take in, and sometimes it can be overwhelming. Hiring the help you need doesn’t need to be difficult. That’s why so many businesses turn toward virtual receptionist services for assistance.
Perhaps you may be confused about what a live receptionist does, or maybe you aren’t sure about the costs. In order to eliminate confusion, here are just a few frequently asked questions about virtual receptionists:
What is a virtual receptionist?
A virtual receptionist performs customer service tasks on behalf of your business with features such as live phone answering, call screening and transferring, email and schedule management, order processing, and answering customers inquiries—all in real time. These are just a few standard tasks that live virtual receptionists provide. They can also handle administrative tasks and engage customers with live web chat. Read more...
Davinci Receptionist Services is proud to present this infographic guide that showcases ten ways that a virtual receptionist differs from a virtual assistant. Contact Davinci Receptionist Services to learn more about what a virtual receptionist can do for you today.
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The following article in it’s entirety can be found on LivePerson’s Blog. We have posted a portion of the original article highlighting our talented employee Briana Gonzales.
Chat agents are like shopping superheroes. They have the potential to surprise, delight, and even protect brands’ most valuable assets: customers.
At this year’s Aspire event on October 8, LivePerson recognized 10 exceptional chat agents with its Meaningful Connection Awards. Winners were nominated by fellow colleagues based on their ability to demonstrate innovation, personality, conflict resolution, and more—all through chat.
LivePerson’s CEO and Founder Rob LoCascio (left) and the 2014 LivePerson Meaningful Connection Award Winners. Davinci’s Briana Gonzales is second from the left.
The Adventurer: Briana Gonzales, Super Agent, Davinci Virtual Office SolutionsRead more...